Terms of Use

Your Agreement with TheMaxFlights

By signing or clicking “Get quote” or "I agree" on our website as part of the booking process, you hereby agree to the following terms and conditions, on behalf of yourself and all members of your traveling party. These terms and conditions form an agreement between you and TheMaxFlights, Utah company doing business as TheMaxFlights (“we”, “our”, or “us”).


We act only as an agent for the airlines and other suppliers of travel services shown on your itinerary. We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts. Nor are we responsible for any omissions, delays, failures to make connections, re-routings, or acts of any governmental authority, or for damage and/or delay due to causes beyond our control such as labor disputes, bankruptcy, defaults, mechanical breakdowns, pandemics, epidemics, quarantines, government restraints, weather problems, volcanic activity, earthquakes, terrorism, or threat of terrorism. Each supplier has its own terms and conditions that are applicable to your particular arrangements in addition to this Agreement.

Airline tickets are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and passenger. Airlines retain the right to adjust flight times and schedules at any time. Airlines may also in their discretion change or cancel flights or itineraries. Please review the applicable carrier’s contract of carriage.


We do not provide cash or credit card refunds under any circumstances. You will not receive any refund if you change or cancel your booking. Some tickets may be non-changeable and non cancellable.

If the airline cancels or reschedules your flight, or fails to honor your ticket for any reason, we will extend a credit toward a future trip of equal or greater value to the same geographical region in our sole discretion. The foregoing is our sole responsibility in connection with the airline’s cancellation or rescheduling of any trip, or the airline’s failure to honor a ticket.

Some airlines may require your credit card to be present at check-in. This may require us to use your credit card directly with the airline for taxes and fees. In the event your credit card is used directly with the airline we will refund the equivalent amount back to your card. You will not pay anything more than the total we have quoted you upon check out.


You agree to pay us a non-refundable ticketing fee of up to $350.00 USD per ticket booked through the website. If we must issue a new ticket in exchange for a ticket already issued, you also agree to pay us a fee of up to a non-refundable $350.00 USD for the exchange.


Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.

Flight delays are also common today. If your domestic flight or your US-originating foreign flight on a US airline is delayed for any reason, the airlines are not required by law to compensate you or pay for your enroute expenses, such as meals, hotels, taxes and phone calls. WE STRONGLY RECOMMEND TRAVEL INSURANCE FOR ALL YOUR TRAVEL PLANS.


Frequent traveler points or miles, upgrades, certificate vouchers and other discounts or incentives not apply to all flights, hotel stays, or other travel services. Certain tickets may require us to create an award account in your name. Certain tickets may require us to create an award account in your name. Please refer to the checkout page for eligibility and award accrual on your selected itinerary. Users will be prompted for a frequent flyer number on all eligible itineraries.


You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.


Purchases made on this website are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, the charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.


Your right to access and use our Services is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use our Services for lawful purposes and pursuant to the terms and conditions of this Agreement and the Privacy Policy. Your access and use of our Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of our Services or other actions that we, in our sole discretion, may elect to take. We reserve the right to suspend or discontinue the availability of our Services and/or any portion or feature of our Services at any time in our sole discretion and without prior notice. Your searching may also be throttled; to avoid traffic congestions and if we deem your behavior abusive to our internal systems or your use of our platform is being misappropriated for enterprise purposes.

Any action by you that, in our sole discretion: (i) violates the terms and conditions of this Agreement and/or the Privacy Policy; (ii) restricts, inhibits or prevents any access, use or enjoyment of our Services; or (iii) through the use of our Services, defames, abuses, harasses, offends or threatens, shall not be permitted, and may result in your loss of the right to access and use our Services. You shall not modify, scrape, embed, or frame our Services without our prior written permission. To enable BookingVault and its associated business, Award Logic Inc, to provide the Services to and for you, you authorize BookingVault and/or its associated business to contact those carriers’, and other related entities’ sites, in order to access and/or create necessary frequent flyer accounts under your name which contain data necessary or convenient to provide you the Services as you request.


TheMaxFlights is a registered seller of travel in Utah. Utah Seller of Travel number: 10648723-0160. We are also members of ARC, ASTA, BBB, and other trade associations.